Most internet frauds result from poor customer awareness. The biggest concern for online customers is the possible theft of their online credentials, especially those relating to net banking.
This often happens without the customers’ knowledge, enabling fraudsters to steal money from their accounts in a recurring manner.
Here’s simple 8 steps, how you can guard against them.
- Make net banking passwords difficult to guess, change them regularly. Also, never share them with anyone, meaning just anyone.
- Before keying in sensitive information, ensure the site is running in a secure mode by looking for the padlock symbol at the bottom of the browser
- Scan email attachments for viruses before opening them. When unsure about the source of an attachment, delete it.Customers should install a good anti-virus system on their PCs and ensure that it is updated regularly.
- Never share your CVV no.Don’t share your password or CVV details orally with banks. Bank never asks for confidential information like user ID, password, credit card number, CVV, etc, via mail, SMS or bank initiated phone calls.
- Don’t access bank website from a link provided in an email from any source. Instead, type the address of the bank website in the address bar of browser to access the bank account. Don’t click on any link provided in emails, they may redirect users to a fake/phishing site.
- Never note down user ID, password on piece of paper, documents or phones for easy retrieval.
- Customers should also never use the ‘remember password’ feature provided by browsers to save their net banking passwords.
- Don’t access Net banking from cyber cafes. If you have to, use the virtual key board to key in details and ensure you log out of the system once you are done.